What WastePro is
WastePro is an online platform for running a waste-collection business. Everything lives in one place — the customers you service, the sites you collect from, the runs your drivers do, the jobs that get done, and the money that follows. You sign in through your web browser; there’s nothing to install.
The goal of the platform is simple: make sure every collection you do gets recorded correctly and billed correctly, and give you a clear picture of how the business is performing along the way.
The core idea: from a customer to an invoice
Most of WastePro follows one chain. It’s worth understanding this early, because the rest of the app makes far more sense once it clicks:
A customer has one or more sites
A customer is who you bill. A site is a physical place you collect from. One customer can have many sites — a chain of stores, say, each with its own address.
Each site has services
A service is a recurring collection at a site — for example “general waste, 1100L bin, collected every Tuesday”. A site can have several services running at once.
Services generate bookings on runs
When a collection is due it becomes a booking — one planned visit to that site on that day — and the booking goes onto a run, the actual trip your driver (or your subcontractor) makes.
A booking carries one or more jobs
A job is one chargeable thing that happened on the visit: the lift itself, a charge for weight over the allowance, a bin rental. Most bookings have one job; plenty have several.
Jobs get checked, then invoiced
Once work is done, you review the jobs to make sure they’re accurate — right weights, no missed or failed collections — and then they flow through to billing.
Keep that chain in mind — Customer → Site → Service → Booking → Job → Invoice — and the menu on the left will feel a lot less like a wall of options.
Waste collection has a lot of shorthand, and WastePro adds more — IHT, 3PT, futile, BLC, HBS. The words WastePro uses is the dictionary. It’s worth a skim before you go much further.
Two kinds of collection
WastePro handles two ways of getting the work done, and you’ll see this distinction in a few places:
- In-house collections — done by your own drivers and vehicles.
- Subcontracted collections — done by another company (a “supplier” or subcontractor) on your behalf.
Some businesses do only one of these; many do both. If your account is set up as a broker (you only ever subcontract), some of the fleet-related screens won’t appear for you — that’s expected.
What you don’t have to worry about
WastePro takes care of the fiddly parts in the background: working out when collections are due, pricing each job against the right rate, and keeping a full history of changes so nothing is ever quietly lost. You’ll see the results of all that on the screens this guide covers — you don’t need to manage it by hand.
Next: The words WastePro uses, then A month in WastePro for what actually happens, and when.