Receivables
Receivables is your view of money owed — the invoices customers haven’t paid yet, and how far overdue they are. It reads straight from Xero, so it always reflects what your accounts actually show, and it lines those overdue amounts up against your customer and site records.
Receivables reads outstanding invoices from Xero, so it only appears for organisations whose Xero connection is set up to share invoice data. If you don’t see it in your menu, that connection hasn’t been enabled for your account.
Where the numbers come from
Everything on this screen is pulled live from Xero — the page tells you how long ago it last refreshed. “Overdue” means an authorised invoice that’s past its due date and still has a balance owing. Invoices that aren’t due yet don’t count as overdue.
The four tiles across the top summarise the position:
| Tile | Meaning |
|---|---|
| Overdue owing | Total dollars past due across all customers. |
| Overdue invoices | How many overdue invoices there are. |
| Customers in arrears | How many customers owe something overdue. |
| 90+ days owing | The portion that’s been overdue more than 90 days. |
Ageing
Below the tiles, the Ageing panel breaks the overdue total into bands — 1–30, 31–60, 61–90 and 90+ days past due — each showing the amount and the number of invoices in that band. It’s a quick way to see whether the debt is recent or has been sitting for a while.
Arrears by customer
The main table lists each customer in arrears, sorted by how much they owe. Alongside the total Owing, it splits the debt into near-term ageing bands (1–7, 8–30, 31–60 and 60+ days past due) and shows the last service date, so you can see who owes what and how recently you were still collecting from them.
Click a customer to expand it and see arrears by site — the same ageing breakdown for each of their sites, plus anything that couldn’t be matched to a specific site.
A customer marked Xero only is an invoice in Xero whose name didn’t match a customer record in WastePro. The money is still counted; it just isn’t linked to one of your customer profiles. The note under the table tells you how many contacts matched and how many are Xero-only.
Placing a service stop
Next to each customer and site is a Service stop button. Placing a stop flags that customer or site so collections shouldn’t continue while they’re in arrears — putting a customer on stop affects all of their sites. Once placed, the row shows a Stopped badge instead of the button.
A service stop is a real change to the account and asks you to confirm first. Whether you can place one depends on your permissions — if you don’t have the right access, the button won’t appear.
Next: to understand how invoices reach Xero in the first place, see the Xero export page.